The protection of your personal information is important to Le Suppliher and its related and affiliated parties. We strive to maintain the trust of our customers.
What we collect
The type of information we collect depends on the nature of your interaction with us. We may collect personal information such as:
- contact information such as your name, billing address, shipping address, phone number and email address;
- account information, such as username, password;
- order and refund history;
- payment information, such as method of payment, credit and debit card information, amount paid, signature;
- demographic information such as age, language preferences and other demographic information;
- information about your interests and preferences, such as wish lists and marketing consent;
- information about the devices you use to shop online;
certain information and data that may be collected when you visit a website, such as pages viewed, your IP address, browser information, Internet Service Provider (ISP), referring/exit pages, type of platform, date/time of recording, connection speed, time played, time viewed, and number of clicks, cookies, and other online identifiers, or information collected when you interact with us on social media or through our electronic communications, such as email newsletters;
your image captured by cameras used in our store to track store traffic or to administer our loss prevention program and promote safety;
certain personal information contained in a resume, cover letter or similar employment-related documents, or any applicable screening questions, if you apply for employment with us.
You can choose not to provide us with your personal information. However, if you make this choice, we may not be able to provide you with the product, service or information that you have requested.
In some cases, such as when you ask us to deliver an order or purchase a gift or gift card, we may collect information about someone other than you, such as name, address , telephone number and email address of the recipient You represent and warrant that you have the right and the authority or that you have obtained all necessary consents to provide Le Suppliher with any information, including the personal information of a other person.
How we collect your personal information
We collect your personal information in various ways when you interact with Le Suppliher. Here are some examples:
- create an account on our website;
- order, purchase, exchange, return or cancel an order for any of our products or services, whether on a website or in our stores;
- communicate with us, ask a question about one of our products or services, or request information or assistance from us in any other way;
- contact our customer service representatives;
- sign up to receive catalogs and/or emails and information about new and limited editions, special offers, events or other news;
- register and participate in our customer forums or other programs;
- provide feedback or make other observations to Le Suppliher;
- entering a contest or other promotion;
- participating in or responding to a consumer survey or inquiry regarding consumer opinions, concerns or preferences regarding our products and services;
- apply for a job at Le Suppliher;
- interact with us on social media;
use features of a website which may be offered from time to time and which may require such information in order to use the feature (including, but not limited to, submitting user-generated content as described in the Terms of Service).
How we use your personal information
develop, improve, personalize, market, sell or otherwise provide products, services or information;
to administer your account;
to conduct commercial transactions, including to process and administer purchases, exchanges, returns or other transactions you may make with Le Suppliher, including in our stores or on our websites, and to communicate with you regarding these transactions;
communicate with you and respond to any inquiries or other communications you may have had with us, including complaints or customer service inquiries;
to provide you with catalogs and emails about products, special offers, events or other news (more information about our use of your email address is provided below in the "Newsletters" section electronics and other electronic communications );
conduct and administer surveys and contests and other promotions in which you have participated;
to summarize in aggregate form for statistical and research purposes, including, without limitation, providing portions of such aggregate information to vendors, service providers or consultants to, for example, assess the level of interest in our websites, advertising campaigns and electronic communications, planning improvements to website infrastructure and/or planning and evaluating marketing initiatives;
analyze data and help us improve and personalize our products and services, websites and customer experience;
fix problems with websites;
protect the security and integrity of our websites and our business;
detect and protect against error, theft, fraud and other illegal activities and administer our loss prevention program;
process and respond to job applications;
comply with any legal or regulatory requirements
From time to time, we may supplement the information you provide to us with information from other sources, such as information validating your address or other information that you have provided to us. This helps us maintain the accuracy of the information we collect and provide better service.
Electronic newsletters and other electronic communications
You can change your preferences or opt out of receiving email marketing communications from us by clicking the unsubscribe link in any email communication from us or simply contacting us in branch.Even if you choose not to receive email marketing messages, we may still contact you by email for transactional or account-related purposes, such as confirming or responding to a purchase, order or service request, responding to customer service inquiries or notify you of product recall information
Cookies and other similar technologies
Most web browsers automatically accept cookies. If you would prefer to prevent your device from accepting our cookies, you can follow the steps in your internet browser to do so on each device you use. Please note, however, that if you disable cookies, you may not be able to shop or access certain sections of our websites. Also, your mobile device may not give you the ability to control cookies. If you wish to block cookies on our mobile applications, you will need to delete the application from your mobile device.
How we disclose your personal information
Under no circumstances does Le Suppliher sell or rent its customers' personal information to any third party. However, in the normal course of our business, we may share some of your personal information with our related entities and affiliates and with third parties acting on our behalf or as permitted or required by applicable law.
Related Entities and Affiliates
We may disclose or otherwise make available personal information to third party service providers for processing or other purposes that support or facilitate our business operations or perform services on our behalf, such as for shipping, processing payment cards, supporting content, operating and maintaining our websites, facilitating and collecting customer feedback, and conducting surveys, contests and other promotions. We contractually require all of these service providers to keep your information confidential and secure, and to have privacy policies and practices comparable to ours.
The Suppliher may disclose personal information we have about you in connection with a purchase, sale, lease, merger, merger, or other type of transaction. acquisition, disposal or financing of all or part of our business or our assets.
The Suppliher may disclose your personal information as required or permitted by law, including, without limitation, to comply with a subpoena, warrant, or other valid request or order in law or applicable laws, or to report improper or illegal activity.
Retention and security of your personal information
Le Suppliher will retain personal information for as long as necessary for the identified purposes, or as required or permitted by law. The Suppliher has retention standards to satisfy legal requirements, including destroying, erasing or anonymizing personal information that is no longer necessary for the identified purposes or otherwise required by law.
The Suppliher takes reasonable steps to protect the personal information under our control from loss, theft, and unauthorized access, disclosure, or misuse with administrative, technical, and physical safeguards appropriate to the sensitivity of personal information.
Internet or wireless communications are never completely private or secure and there is always a risk that messages or information you send to or through a website or email could be intercepted by other people.
If you create an account on a website, you will need to create a password to access your online account. We strongly recommend that you create a strong password that includes a combination of letters (including a mix of upper and lower case letters), numbers, and special characters, and that you do not disclose your password to anyone. The Suppliher will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls, or emails).
You should also be aware that some aspects of the websites are not confidential and are publicly available. For example, any Submission you post to a publicly available online forum or blog or other public feature of the Websites is not confidential and may be viewed by other users of the Websites. By making personal information available to the public where the websites permit, you consent to Le Suppliher or its service providers publishing it. Please see the Terms of Service for additional User Submissions provisions that may apply to you.
Accuracy of Personal Information and Your Privacy Preferences
If some of your personal information contained in our files is inaccurate or incomplete, we will modify it at your request, subject to the exceptions provided for by law. Requests for correction of your personal information must be addressed to an employee in branch.
If you have created an account on our website, you can access your account profile online and modify it yourself. If you are not a registered user of the website, you can contact us to update your information using the contact information in the section below.
Access to personal information
Upon your request, we will provide you with a statement describing the personal information we have on file about you and how that information has been used or disclosed by us. You may also request access to your personal information in our custody or under our control. In order to verify that information is being shared with the correct person, you may be asked to provide appropriate identification or otherwise identify yourself. In certain circumstances, access to personal information may be refused. If we refuse your request for access, we will inform you of the reason for the refusal.
How to contact a branch employee regarding your privacy
4141 St-Denis, Montreal,QC, H2W 2M7
Attention: Privacy Officer